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First of all, please check that you have entered your user name and password correctly.

Your user name is the same as your e-mail address which you entered on registering at

If you have forgotten your password, you can use the function Forgotten your password? in the login mask and you will be sent a new password that you can change immediately.


However, if you enter a false password three times, your user will be blocked and it will be impossible to log in. In this case, please contact us again giving details of your company’s name and e-mail address and we will re-activate your user immediately. We will send you a new password that you can change right away.

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