Page tree
Skip to end of metadata
Go to start of metadata

Overview

We can reduce the workload in your HR department. Our Chatbot Danielle Talk answers all your employees’ routine questions regarding:

  • Personal  information
  • Recording of doctors’ notes
  • Recording of holidays
  • Applications for documents

- and all this 24/7.

 

All company employees with login data, who do not have an HR profile and are therefore unable to act as administrator for the software, can access the Danielle Talk chat window under https://app.personnel-department.cloud/hr/ after logging into the software. At login, the system recognises the user and his data that have been stored. It is also possible to directly access Danielle Talk using the chat software.

Supported chat & voice platforms

Search for the name Danielle Talk Demo in any chat software (access to the demo version using the name Emma Green or select Danielle Talk (access to the live environment using real data).

Danielle Talk Demo allows you to access the test version as a trial user by the name of Emma.Green@company.com. At this point, you can test the chatbot as you wish.

Danielle Talk accesses the productive system. You are expected to log in using the user information stored in the system (provided that you have registered).

The data entered via the chatbot are stored in the history list and in the personnel file.

 

Skype

Please call up the link https://join.skype.com/bot/7adf4577-7688-4c92-a126-027595d9a8ed and add the contact to your list.

                       

If you now enter: When am I on holiday?, the chatbot will inform you that you have to authenticate your identity for this request.  Once you have completed this, your Skype account will be linked to your DSS personnel file, thus enabling you to use the chatbot.

If you now enter Who am I?, your name and e-mail address should be displayed.

 

Telegram

This tool has to be installed as an App.  Search for the messenger Telegram in the App Store, install the app and then search for Danielle Talk.  Once you’re connected, you will receive the message:  /start.

If you now enter: When am I on holiday?, the chatbot will inform you that you have to authenticate your identity for this request. Once you have completed this, your Skype account will be linked to your DSS personnel file, thus enabling you to use the chatbot.

If you now enter Who am I?, your name and e-mail address should be displayed.

 

DSS Software

Log in to the software https://app.personnel-department.cloud/ as usual: using your e-mail address and password.  If you do not know your password, please click on Password forgotten.  Once you have logged in, you will see the tiles that have been allocated to you according to your role.  The chat is at the bottom on the right where you can enter your request.

 

Requesting/changing personal information

Sample question

Answers

How many employees do we have?

{0} people work in the company.

What address has been stored for me?

The following address has been stored in your personnel   file:
  Name: {First name} {Surname}
  Street: {Street, House number}
  Place: {Postal code} {Town}
  Country: {Country}
  State/District: {District}

What account information has been stored for me?

The following account information has been stored in your personnel file:
  Name of the bank: {Bank’s name}
  BIC Code: {BIC}
  IBAN: {IBAN}

What e-mail address has been stored for me?

The following e-mail addresses have been stored in your personnel file:
  Business: {E-mail}
  Personal: {E-mail}

What is my employment status?

Your employment status {employed, under termination etc.} is stored in your personnel file.

What is my personnel number?

Your personnel number is {personnel no.} and your ID is {ID}.

What is my telephone number?

The following telephone numbers have been stored in your personnel file:
  Company mobile no.:
  Company telephone no.:
  Company Skype:
  Personal mobile no.:
  Personal telephone no.:

How much leave have I got ?

You’ve got {number} days basic leave for this year. You’ve got {number} days special leave and {number} days remaining leave from last year, making a total of {number} days. {Number} days’ leave already taken, results in {number} days left.

Who is my superior?

Your superior is {first name} {surname}.

I’d like to upload my passport photo.

Please upload your passport photo using the button shown below.

What department do I work for?

You work for the {department name} department.

Who is my contact in emergencies?

Your contact in emergencies is:
  Name: {First name} {Surname}
  Address: {Street, house number, postal code, town}
  Telephone: {Telephone}

 

Holidays

Sample question

Possible reactions

I’d like to cancel my holiday

Current and future leave is determined and listed in numbers.

Confirmation of the cancellation required with details of the number.

I’d like to ask for leave

Details of the dates, otherwise leave is recorded for the current date.

Check is made to determine if leave is available.

When am I on leave next?

Here is your leave recorded so far: Example:
  Nov 1, 2018 - Nov 11, 2018 | leave applied for via Chatbot | 7.0 |
  Oct 15, 2018 - Oct 19, 2018 | days’ leave | 5.0 | applied for

 

 

Illness

Sample question

Possible reactions

I am ill

Details of the dates, otherwise leave is recorded for the current date.

Possible to upload your doctor’s note, otherwise there is information for submitting the doctor’s note.

I’d like to upload my doctor’s note.

Possible to upload the doctor’s note when ill.

A doctor’s note for the period of illness last recorded can be uploaded and stored at a later date.

 

 

Other questions

Sample question

Answers

How do I apply for an income tax card?

Luxembourg:
  The tax office RTS for non-residents under the tax administration office (Administration des contributions directes - ACD) issues the income tax cards at the beginning of the year for non-resident workers or pension recipients.
  The tax office RTS under the tax administration office (Administration des   contributions directes - ACD) issues the income tax cards at the beginning of the year for resident workers or pension recipients.


  Germany:
  You have to apply for an income tax card. Otherwise, you can specify your tax number and your date of birth to your employer when you start working.
  Your employer will then send this information to the Federal Central Tax Office and enter this in your wage account.


  Austria:
  1. Please call up the website www.finanzonline.at in your browser
  2. Then select 'first online registration'
  3. Complete the form online
  4. Then click on ‘Continue’ and follow further instructions.

How many days of special leave am I entitled to when my mother dies?

Luxembourg:
  - Death of an underage child: 5 days
  - Death of a spouse or partner: 3 days
  - Death of a first-degree relative of an employee or his spouse or registered partner (parents, parents-in-law, children or stepchildren): 3 days
  - Death of a second-degree relative or in-law of an employee or his spouse or registered partner (grandparents, grandchildren, siblings,   brother/sister-in-law)): 1 day

Germany:
  - Death of a spouse, child or parent (employee’s first-degree relative): 2 days

Austria:
  - Death of a spouse, partner, parent or own child for joint households: -   Death of a spouse, partner, parent or own child for separate households: 1 day
  - Death of grandparents, parents-in-law or siblings: 1 day
  If the place of burial is outside the employee’s place of residence, a second day’s leave at the most can be granted for travelling purposes.

How many days of special leave am I entitled to when I marry?

Luxembourg:
  - Employee’s wedding: 3 days
  - Child’s wedding: 1 day
  - Registration of an employee’s civil partnership: 1 day

Germany:
  - Employee’s wedding: 1 day

Austria:
  - Employee’s wedding: 3 days
  - Own child’s or sibling’s wedding: 1 day
  - Employee’s silver or golden wedding: up to 1 day

How many days of special leave am I entitled to when I move home?

Luxembourg:
  - Moving home: 2 days
  When moving home, 2 days’ leave are granted only for an employment period of 3 years with the same employer, except that the employee has to move for reasons of employment.

Germany:
  - Moving home: 1 day

Austria:
  - Moving home when you manage your own household: up to 2 days
  - Moving home when you don’t manage your own household: up to 1 day

How many days of special leave am I entitled to when my baby is born?

Luxembourg:
  - Birth of your own child: 10 days
  - Adoption of a child under 16: 10 days

Germany:
  - Birth of your own child: 1 day

Austria:
  In many collective bargaining agreements, a father may be granted leave from work with continued payment of salary due to his wife’s or partner’s confinement.
  The Chamber of Labour can provide information on how many days’s leave are granted in the individual agreements.

How many days of special leave am I entitled to when my child is ill?

Luxembourg:
  - Illness of a child between 0 and 4 years: 12 days’ leave for this age and for each child
  - Illness of a child between 4 and 13 years: 18 days’ leave for this age and for each child
  - Illness of a child between 13 and 18 years: 5 days’ leave for this age and for each child if the child is hospitalised.

Germany:
  - For the serious illness of a relative living in your household: 1 day
  - For the serious illness of a child below the age of 12: up to 4 days per year.

Austria:
  Provided your child is under 12, you can take paid leave of 2 weeks per year to take care of a sick child.

How many days’ leave do I get for ‘ABC’?

Sorry, I don’t know the answer for this type of special leave.

  • No labels