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Subscription fees:

are the user fees that a customer has to pay Danielle Software & Service for each personnel file, regardless of whether employees are still active or have already left the company.

Customer:

is a natural or legal person, authority, organisation or other party that commissions Danielle Software & Service to process personal information.

Customer information

is personal information entered by customers, authorised users or Danielle Software & Service on behalf of a customer in order to use the services or to facilitate the use of services by the customer.

Documentation:

is every document to which a customer is given online access by Danielle Software & Service via https://confluence.personnel-department.cloud/.

Business day:

is every day that is not a Saturday, Sunday or public holiday.

Subscription duration:

refers to the definition under clause 13.1 (i.e. the original duration together with all the following renewal periods).

Services:

are the services included in the subscription that Danielle Software & Service provides to customers under this agreement via www.personnel-department.cloud or another website of which customers are occasionally notified by Danielle Software & Service, as specifically and which are specifically described in the documentation.

Non-conformity:

is every defect, error or bug that has an essentially adverse effect on the appearance, handling or operation of the services but excluding all defects, errors or bugs that result from or as a consequence of:
  (a) an act or omission on the part of the customer or an act or omission on the part of a customer’s employee, manager, representative, supplier or subcontractor or
  (b) incompatibility between the services and other systems, applications,   programs or software that was not defined as compatible by Danielle Software & Service.

User subscriptions:

are the user subscriptions acquired by the customer in accordance with clause 8.1 that allow authorised users to access and use the services and the documentation specified under this agreement.

Online application: 

is the SaaS application that Danielle Software & Service provides as part of the services.

Service Desk: 

is the compulsory platform provided by Danielle Software & Service for support requests from customers and for   information from Danielle Software & Service and that regulates the assignment (responsibility) of tickets, ensures traceability and whose extracts are binding for the parties.

Support services: 

from Danielle Software & Services - regulations for support services regarding services as described in detail and available at www.personnel-department.cloud or another website that the customer is notified of occasionally.

Virus:

is an object or a device (including software, code, files or programs) that can prevent, impair or otherwise adversely affect the use of computer software, hardware or networks, telecommunication services, equipment or networks; that prevent, impair or otherwise adversely affect access to or the use of programs or data, including the reliability of programs or data, (whether by complete or partial reorganisation, modification or deletion of the program or data); or adversely affect user experience, including worms, Trojans, viruses and other similar objects or devices.